Citizen Complaint/Commendation Process

Our Vision
We are doing three things:
  • Building a highly competent, professional police department providing traditional law enforcement services,
  • Building community relationships, and
  • Engaging in community problem solving 
Police Star color.jpg
The Los Gatos/Monte Sereno Police Department's ultimate goal is to know everyone in our community.

Everyone enjoys receiving recognition for their efforts. Commendations either verbal or written, are one of the best ways to let someone know that you appreciate their work. 

A commendation for an employee of the Los Gatos/Monte Sereno Police Department is most often sent to the Chief of Police. You may also advise an employee’s supervisor or Watch Commander.
Comments can be made in person, by phone, by e-mail, or through an informal letter.

A commendation may address any event that you feel demonstrates effort on the part of an employee that deserves special recognition.

All commendations are formally documented and employees will be notified.

Send your correspondence to:
Chief of Police 110 E. Main Street Los Gatos, CA 95030

Citizen Complaints

All Police Departments in the State of California are required by law to have a process by which a citizen may make a complaint against police personnel. This information will assist anyone who has occasion to make a complaint against any Los Gatos/Monte Sereno Police Department personnel.

Every complaint is considered to be a serious matter and an opportunity to review our service strategies to improve overall performance. Therefore, the investigator will ask for a formal written statement detailing specific allegations. It may be necessary to obtain permission to access confidential information related to the complaint.

Please Contact the Los Gatos/Monte Sereno Police Department if you have any further questions or require assistance at (408) 354-5257.

Information on how to make a complaint (English)

Information on how to make a complaint (Espanol)

Commendation/Complaint Form (English)

Commendation/Complaint Form (Espanol)