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Building

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1. What are the current adopted codes being enforced by the Town?

The current codes adopted, as amended by the Town of Los Gatos are:
2007 California Building Code (2006 International Building Code)
2007 California Reference Standards Code
2007 California Plumbing Code (2006 Uniform Plumbing Code)
2007 California Mechanical Codes (2006 Uniform Mechanical Code)
2007 California Electrical Code (2005 National Electrical Code)
2007 California Energy Code
2007 California Fire Code & 2006 International Fire Code
2007 California Existing Building Code
2007 California Historical Building Code
2006 International Code for Property Maintenance, as published by ICC
2006 International Existing Building Code, Chapters 9, 14 and Appendices A2, A3, A4 & A5, as published by ICC
Los Gatos Town Code

2. When are building permits required?

A Building Permit is mandatory when any erection, installation, extension, repair, or material alteration of a building takes place. For work exempt from permits, click here.

3. I would like to make a change to my approved Building plans, what is required?

If changes or modifications are desired to the approved design the Building Division must approve the modifications prior to alteration. Your design professional will need to submit revised plans to the Building Division for approval.

4. Do I need an Architect?

Unlicensed Persons* are limited to the design of:

• Single-family dwellings of wood frame construction not more than two stories and/or including basement in height.

• Multiple dwellings containing no more than four dwelling units of wood frame construction not more than two stories and basement in height. Not more than four dwelling units per lot.

• Garages or other structures appurtenant to dwellings, of wood frame construction not more than two stories and basement in height.

• Agricultural and ranch buildings of wood frame construction.*
• Nonstructural store fronts, interior alterations or additions, fixtures, cabinetwork, furniture, or other appliances or equipment including nonstructural work necessary to provide for their installation.

• Nonstructural alterations or additions to any building necessary to or attendant upon the installation of such storefronts, interior alterations or additions, fixtures, cabinetwork, furniture, appliances, or equipment.

• May not design any component that affects the safety of any building or its occupants, including but not limited to structural or seismic components.

* Unless the building official having jurisdiction deems that an undue risk to the public health, safety or welfare is involved
Structural Engineers * have no Limitations; may design any building of any type.

Applicable Statutes - 6731, 6736, 5537.1 of B & P Code

Civil Engineers * may design any building except hospitals or schools.

Applicable Statutes - 15013 of H & S Code 5537.5, 6731, 6735 of B & P Code

Architects * may design any type building except the structural portion of a hospital.

Applicable Statutes - 15048 of H & S Code, 5500.1, 6737 of B & P Code

5. What do I need to know before I hire a contractor?

The Contractors State License Board, CSLB, has information regarding what you need to know before you hire a contractor: Contractors State License Board.

6. How can I check to see if my contractor has a license?

Go the Contractors State License Board web site and you can search for your contractor: Contractors State License Board.

7. When does a person need a contractors license?

In California, anyone who contracts to perform work that is valued at $500 or more for materials and labor must hold a current, valid license from the Contractors State License Board in the specialty for which he or she is contracting. Contractors State License Board

8. Where can I run my residential condensate drain? Can I discharge it to a landscape area?

In the Town of Los Gatos single family homes are allowed to run the condensate drain to a landscape area. The landscape area should be larger than six square feet. If in a hillside area, a minimum 12"diameter x 12" depth dry well is required.

9. Do I need a permit to replace my windows?

If you are removing stucco or siding to do the replacement, or if the structure is considered historic you need a permit. If you are not affecting the exterior weatherproof membrane, you do not need a permit. To determine if your house is in an historic district please contact the Planning Division at (408) 354-6874.

10. Do I need a re-roofing permit?

Yes, all structures repairing or replacing 100 square feet or more of roofing material will need to obtain a permit.

11. Do I need a permit to build a deck?

If no part of the deck is higher than 30" above adjacent grade, a building permit is not required. However, zoning setbacks may be required. Call the Planning Division for zoning regulations. (408) 354-6874.

12. Do I need a permit to replace my fence?

Wood fences 6 feet or less in height do not require a building permit. A property line wall constructed of concrete masonry units (CMU), precast panels or stucco covered would require a permit. See Town of Los Gatos Code section 29.10.020. Los Gatos Town Code

13. Fences, Hedges and Walls

In residential zones, fences, hedges and walls not over six feet are allowed on or within all property lines, except that no owner or occupant of a corner lot or premises in the Town shall erect or maintain upon such lot or premises any fence, hedge or wall higher than three feet above the curb in a traffic view area unless a permit is secured from the Town Engineer. A traffic view area is the area which is within fifteen feet of a public street and within two hundred feet of the right of way line of an intersection. Please refer to Section 29.40.030 of the Town Code for additional information.
Los Gatos Town Code

14. Do I need a permit for my storage shed?

A one story detached accessory structure to be used for a tool or storage shed, playhouse or similar use with a floor area of 120 square feet or less and a maximum height of 15 feet does not required a building permit. Please contact the Planning Division for zoning regulations. Electrical or plumbing work within detached accessory structures will require permits.

15. When and where do I need to install an ARC Fault Breaker?

ARC fault protection is required for all 15 and 20 amp receptacles in all sleeping rooms for new construction. If an entirely new bedroom is added to existing home, ARC fault protected will be required. Expansion of an existing bedroom would not require ARC fault protection.

16. Do I need to bond my gas line when I replace my electrical service and where?

Yes, typically you can use a #4 bare copper wire to jump from water line to gas at the water heater.

17. Do I need to install a backwater valve? What is a backwater valve?

Damage and inconvenience due to a sewage backup can be prevented or significantly reduced with the installation of a backwater valve. If a structure has a plumbing fixture below the public sewer system, a backwater valve can help stop sewage from backing into your business or home when the public system has a blockage. A properly installed backwater valve works on a one-way system; sewage can flow out, but not back in, therefore preventing damage to your property.

Not all homes or commercial buildings need a backflow valve. New structures, new installation or alterations of plumbing fixtures require the installation of a backwater valve if the lowest finished floor elevation is less than one foot above the uphill manhole cover of the public sewer system. Existing homes or commercial buildings located in older parts of Los Gatos may have been constructed or had plumbing repairs completed before the requirement of a backwater valve and may need backflow protection. Los Gatos Town Code section 22.20.055(b) provides the Town of Los Gatos is not liable for damage resulting from sewer overflow where the property owner or other person has failed to install and maintain a backflow valve.
The Town suggests that while you are working on your plumbing system you have your plumber or West Valley Sanitation District investigate your property to see if a backwater valve is necessary to protect your property. Although the cost can vary, the one-time cost may save your personal property and help eliminate potential unnecessary hardships. Backwater Valve Handout

18. When do I need energy calculations?

New residential and habitable additions to existing residences and new commercial and commercial tenant improvements require energy calculations. The residential and commercial manuals are available on the California Energy Commission's web site: California Energy Commission.

19. Does someone need to be present for my inspection?

Yes. The contractor or other adult with knowledge of the project must be onsite during inspection.

20. How do I schedule a Building Inspection?

Please refer to the following Inspection Request Information web page here.

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Community Development - General

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1. Where can I find information about the 2010 General Plan Update?

Click on the link to find out about the General Plan Update. General Plan Update

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Engineering Services FAQs

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1. What is an encroachment permit?

Encroachment permits are required from property owners and utility companies who conduct work in the public right-of-way. Visit the following webpage for more information.

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General FAQ

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1. Where are the facts about the Relaxing Message closure?

Please see the following link:
http://www.LosGatosCA.gov/RelaxingMassageFacts

2. Where can I find information about the 2010 General Plan Update?

Click on the link to find out about the General Plan Update. General Plan Update

3. Can I make an appointment with the Mayor or a Council Member?

Yes. You can make apppointment with the Mayor or a Council Member by calling Town Hall at (408) 354-6801 to schedule an appointment. You may also send an email to: Council@losgatosca.gov. Town Council

4. Do you have a Resident Outreach Program?

Yes. The Los Gatos/Monte Sereno Police Department has launched an innovative outreach program to welcome new residents. Launched in May 2008, uniformed police volunteers from the Volunteers in Policing Program personally welcome new residents. Residents receive packets of useful community information, including letters from the Town Manager and Chief of Police, an overview of Town services, emergency preparedness and home safety information and gift certificates from local businesses. Children receive Town pins, stickers, and police badges.

The Town of Los Gatos and Police Department are offering this new service to further its goal of "knowing everyone in the community," a worthwhile endeavor which has already demonstrated its value to the community. For more information, contact the Personnel and Community Services Divison at (408) 354-6842.

Resident Services

5. Where can I get a list of upcoming community-wide events?

The Chamber of Commerce has an event calendar that lists upcoming community-wide events. Chamber Event Calendar

6. Where is the Los Gatos Chamber of Commerce?

The Los Gatos Chamber of Commerce is located at 349 N. Santa Cruz Avenue.
Telephone: (408) 354-9300
Email: info@losgatoschamber.com Los Gatos Chamber of Commerce

7. Are Council staff reports available on-line?

Yes. Agendas, staff reports, minutes, and videos of the Council meetings are available online. Visit our Live and Archived Media page for more information. Live and Archived Media

8. Does the Town offer recreation classes?

No, the Town does not provide recreation services. The Los Gatos-Saratoga Community Education and Recreation Department provides a variety of recreation programs. For more information, call (408) 354-8700. LG-Saratoga Community Education and Recreation

9. Does the Neighborhood Center have rooms available for rent?

Yes. The neighborhood center has several rooms of various sizes that can be reserved. Please call (408) 354-6820 for more information. Neighborhood Center Reservations

10. When are Council meetings held?

Council meeting are held on the 1st and 3rd Monday of each month at 7:00 p.m. in the Town Council Chambers, located at 110 E. Main Street Information on Town Council

11. Where can I get information on the Town's budget?

The Town has an online copy of the current year budget. Click on the link to view current operating and capital budgets. Operating and Captial Budgets

12. Where can I find information on Town events?

There are several community event held in Town each year. Some events are sponsored by the Town, while others are coordinated by outside organizations. While not an all-inclusive list, the following link reflects popular Town and community activities and events. Town and Community Events

13. Does the Town offer passport services?

The Town of Los Gatos no longer offers passport services. The Los Gatos Post Office processes passports by appointment only. To schedule an appointment, please call (408)395-7526. To view other locations and passport requirements, visit the State Department website

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General PPW FAQs

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1. Where can I get sandbags?

During the winter months, unfilled sandbags are available for Los Gatos residents at the Balzer Field parking lot, located on Miles Avenue. There is a 10 sandbag limit. For more information, call (408) 399-5770.

Unfilled sandbags are also available at:

City of Campbell Service Center, 290 Dillion Avenue. (Limit: 20) For more information, call (408) 866-2145.

Santa Clara Valley Water District Warehouse, 5905 Winfield Blvd., San Jose. For more information, call: 1(888) 439-6624

2. When is a tree removal permit necessary?

Tree removal permits are required for all tree removals, per the Town's Tree Ordinance. Permit applications are available from the Town Clerk's office or the Parks and Public Works Department. Failure to obtain a tree removal permit may result in a fine. For more information call (408) 399-5770. For more information on the tree removal permit process click here

3. How do I report a street, sidewalk or curb needing repair?

For street and sidewalks that are in the public right-of-way, residents are encouraged to report items needing repair. Please provide the location, including cross street(s) and address, of the street-related item needing repair. Staff will review your request. Please call (408) 399-5770 or e-mail information to: ppw@losgatosca.gov

4. How can I learn more about mosquitos or the West Nile virus?

The County of Santa Clara's Vector Control District oversees vector health issues. Vectors can be a mosquito, a rat, a flea, a tick, or any animal or insect that can transmit disease or cause harm to humans. For more information call (408) 299-2050, or click here

5. How do I report a street light outage?

Some streetlights in Los Gatos are maintained by the Town, while others are the property of Pacific Gas and Electric (PG&E). As a rule of thumb, the streetlights on metal poles are maintained by the Town while the PG&E lights are those on wooden poles. For more information about reporting a street light outage click here

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New Library Project

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1. Where can I find an FAQ about the new Library Project?

The Town has developed a Frequently Asked Question (FAQ) sheet that discusses design, funding, and other logistics related to the new Library Project. FAQ

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Park Services FAQs

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1. Where are the parks in Los Gatos?

Click on this link to learn more about Town parks. More...

2. How can I get a park reservation?

For more information on park reservations, visit the online park reservation system here.

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Parking

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1. Where can I park in downtown Los Gatos?

There are six public lots that are without time limits and are within one or two blocks of the downtown area:

• South Side Lot located at S. Santa Cruz Ave. just south of the Post Office across from the Toll House Hotel.


• Park Ave. Lot located on Park Ave. at W. Main St.


• Underground parking in Lot #4 on Railroad Way between Elm and Gray's.
  
• Miles Avenue - Lot at the bottom of the hill.


• Montebello Lot on Montebello next to the Post Office.


• North Side Lot located on the north side of Highway 9 between University and N. Santa Cruz.

2. Can I park my car on the street overnight?

Vehicles may be parked on the street overnight in residential zones with certain restrictions such as parking for purpose of display, repair, storage, etc. Vehicles parking with in the residential zoned area must have a current parking permit on the vehicle. Overnight parking in downtown lots is prohibited where posted.

3. I received a parking ticket. How soon do I have to pay?

You must respond to the citation within 21 days. Failure to respond within 21 days may result in an increase in the amount due or the withholding of the vehicle's registration.

4. Where do I go to pay?

Send your check (with the citation number written in the memo of your check) in the envelope you received with the citation to:

Parking Enforcement-Town Los Gatos
P.O. Box 57025 Irvine, CA 92619-7025

or bring it to the Los Gatos Police Department, 110 East Main Street, Los Gatos, CA 95030. Our business hours are Monday through Friday, 9:00 am - 4:00 pm

or pay on-line at www.ezpaycorp.com (Choose 'Parking Citations', 'State of California', 'Los Gatos' as the agency, and enter either your license plate number or your citation number)

or call 1-866-422-0484 to pay with your Visa or MasterCard.

5. How do I contest a parking ticket?

You have 21 days from the original citation date in which to make an appeal - request an administrative investigation. The procedure for appeal is printed on the back of the citation.

6. What happens when I appeal a citation?

You will be required to fill out a "Parking Appeal Investigation" form, stating your reason(s) for believing the citation was issued in error or why you are not responsible for the alleged violation. You will be notified of the decision by mail, usually within 30 calendar days.

7. What if the ticket is not dismissed? Do I have any other recourse?

Yes! If your Administrative Investigation is denied you may appeal. You have 21 days from the date the denial notification was mailed to file a written request with an explanation for this review. No official form is provided for this request. Mail your appeal with the full amount of the ticket to Los Gatos Monte Sereno Police Department, Attn: Parking, 110 E. Main St., Los Gatos, CA 95030 or deliver in person to 110 E. Main Street, Los Gatos. The full amount of the citation will be refunded if your citation is dismissed, the amount is forfeited if the citation is deemed valid.

If your second appeal is denied, an appeal may be filed in the Santa Clara County Civil Court within 21 days from date of denial of the second appeal. This court will review the factual aspects of the case, the administrative process, and the decision of the Hearing Examiner. The decision of the Civil Court may be communicated in person or by mail.

8. How do I get a permit for a special event?

You may apply for a special event parking permit by calling the Town Clerk's Office at (408) 354-6834 or by appearing in person at Town Hall, 110 E. Main St., Los Gatos, CA 95030, Monday through Friday, between the hours of 8:00 am - 5:00 pm.

9. How do I apply for a residential or business permit?

Permits can be purchased at the Clerk Department from 8:00 am to 5:00 pm or by mailing the completed application forms. For further information about parking permits please read the Policies & Procedures form or contact the Clerk Department at 408-354-6834.

10. Are there special parking permits for construction workers and contractors that are working in the downtown area?

Yes! They may be acquired at the Los Gatos Clerk Department, Monday through Friday, between the hours of 8:00 am - 5:00 pm. If you have any questions on the fees, please call 408-354-6834.

11. What is the meaning of the different color curbs?

The curb coloring indicates a restiction on parking:

• RED curb means no parking at any time.


• YELLOW curb indicates a commercial loading zone and is restricted to the offloading of commercial freight with a time restriction of 30 minutes.


• GREEN curb is time limited - there will be a sign posted indicating the duration, usually 30 minutes.


• WHITE curb indicates a passenger loading zone and is for dropping off and/or picking up passengers only. There is a 10 minute allowance for this purpose.


• BLUE curbs will be accompanied by the blue and white disabled person sign. These parking stalls are restricted 24 hours a day, 7 days a week and are for the use of disabled persons with the properly displayed permits ONLY.

12. If a curb has no painted color is it okay to park here?

In most cases, yes, however some restrictions are controlled by a sign only.

For example, the curb may not be painted green but if there is a sign posted that limits parking to 30 minutes - the 30 limits limitation will be enforced.

Another example would be at a fire hydrant that does not have an accompanying red curb. It is still a violation to park within 15 feet of a fire hydrant.

13. I sometimes see a curb that is painted gray. What does that mean?

The Town has returned some previously restricted parking to regularly available parking by painting over the previously colored curb with gray paint.

14. I sometimes see a parking officer writing a ticket on private property. Are they allowed to do that?

Yes, but only for FIRE LANE and HANDICAPPED STALL enforcement. One is mandated by the fire marshall and the other by the Town. Both are conditions of the property owners use permit.

15. Who do I call to report a parking problem on my street?

Residents can call Los Gatos Communications - (408) 354-8600 to report parking problems or violations.

16. Who do I call for an abandoned vehicle on my street?

Call the Abandoned Vehicle Hotline (408) 399-5716, 24 hours a day, 7 days a week or complete a PDF complaint form Abandoned Vehicle Complaint Form and fax it to (408) 354-0578. Or complete an online form by clicking on the link below. Have available a description of the vehicle, location, license number and how long it has been there. An officer will respond as soon as available. Please note that vehicles parked on private property are not the responsibilty of the Police Department. Only vehicles parked on Town owned streets, alleys, and off street parking facilities are responded to. If you have any questions about vehicles on private property, contact Code Compliance at (408) 399-5720. Online Abandoned Vehicle Complaint Form

17. My car was towed or 'booted'. How do I get it back?

You may call the Los Gatos-Monte Sereno Police Department 24hrs a day, at 408-354-8600 (the non-emergency number). Please provide the police dispatcher with the license plate number of your vehicle, and the location from which you think it may have been towed. The dispatcher will check the status of your vehicle, and advise you if it was towed, and whether it was “stored,” or “impounded." In order to get a release for your towed or booted vehicle, you will need to pay a vehicle release fee. If your vehicle was towed, you will also need to pay fees incurred by the tow company. If your vehicle was booted, you will also need to pay all outstanding Town of Los Gatos parking citations. You will need to appear at 110 E. Main St., Los Gatos, CA 95030, for a vehicle release.

If your vehicle was “impounded,” this means that the police department has placed a hold on the vehicle, and it may not yet be available for release. The most common reason for a vehicle impound is that it was driven by a suspended or unlicensed driver. If this is the case, the vehicle will be held for a period of 30 days, and you must wait for this time to elapse before requesting a release. After the 30 day period has passed, the registered owner may come to the police department to obtain a release. A fee set by Town Council will be charged for release of a stored or impounded vehicle. The registered owner will be required to show a valid driver’s license and proof of current registration for the vehicle. Should the registered owner not have a valid license, a current and valid government issued picture I.D. and the presence of a licensed driver, will be required. If the registration fees have been paid at DMV but a smog is still needed to complete the registration, the registered owner will need to bring in a 'moving permit' issued by the Department of Motor Vehicles. Note, you may also be charged by the towing company for towing and storage fees they incurred before they will release the vehicle.

If your vehicle was “stored”, it is available for immediate release. The procedure for this release is the same as for an impounded vehicle, but without the waiting period.

If your vehicle was "booted", you will need to pay any and all outstanding parking citations as well as the vehicle release fee within 72 hours of the "Boot" being placed on your vehicle tire. If the fees haven't been paid within the 72 hours, your vehicle will then be towed as a "stored" vehicle. You will then have to pay any incurred towed vehicle fees in addition to the vehicle release fee and any parking citations.

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Planning

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1. What is the Community Development Department, where are you located and what are your hours?

The Community Development Department includes the Planning Division, Building Division, Code Enforcement Division and Redevelopment Agency. We are located on 110 E. Main Street on the corner of Fiesta Way and E. Main Street in Downtown Los Gatos.

Public drop-in counter hours are Monday - Friday, 8 AM - 1 PM. Planners are available by appointment during non-counter hours by calling (408) 354-6874. Map & Directions to Town Civic Center

2. Can I make an appointment with a Planner?

You may make an appointment with a Planner by directly contacting a Planner or stopping by during drop-in counter hours. Community Development Contact Information

3. Where can I find information about the 2010 General Plan Update?

Click on the link to find out about the General Plan Update. General Plan Update

4. What is the zoning designation of my property?

Refer to the Interactive GIS map and input your street address or Assessor's Parcel Number to determine the zoning designation for your property.

Please note: In order to use the Interactive GIS Map, you will need the latest version of Microsoft Internet Explorer, allow for pop-ups in the web browser, and download the AutoDesk map program when prompted.

For Aerial Photographs, Zoning and General Plan Information, please click on Legend: ON, and check the box for the appropriate map data. For Aerial Photographs, please note that you will need to zoom in until the Aerial Photographs option appears in the legend. Interactive GIS map

5. I see orange netting at a property near my house, can I see the plans or comment on the proposed construction?

The orange netting signifies that a proposed project is ready for public comments. Plans are available for review at the Community Development Department during regular business hours. Neighbors are welcome to call the Community Development Department or stop by to speak to the project planner regarding the proposed construction. Contact a Planner

6. Can I change the Zoning or General Plan designation of my property?

Zone changes and General Plan amendments require Planning Commission review and the approval of the Town Council. Zone changes require a General Plan amendment if the proposed zoning district is not consistent with the General Plan.

7. I want to do an accessory structure in my backyard, do I need a permit

One accessory structure less than 120 square feet, is allowed in the required side or rear setbacks without any zoning approvals. Any accessory structure in excess of one will be subject to the requirements set forth by Section 29.40.015 of the zoning ordinance. All accessory structures more than 120 square feet will be subject to the requirements set forth by Section 29.40.015 of the Zoning Ordinance.

8. How tall can a fence or wall be?

Fences are defined as a wood structure of posts and boards, pickets, or rails. Fences do not require permits if they are less than 6 feet in height. If you are located on a corner lot, please refer to the Fence Sight Triangle & Traffic View Area Handout for information on additional height limits. Fences between 6 to 8 feet in height require written agreement from neighboring properties and a fence height exception approval from the Community Development Department. Building permits are required for fences higher than 6 feet.

Walls are more substantial structures of masonry and typically require continuous footings and rebar. Permits are required for walls, except for retaining walls which are 4’-0” or less in height from the bottom of the footing and do not support a surcharge.

9. I have a Los Gatos address, why am I being referred to the Santa Clara County Planning Department?

Although your mailing address reflects Los Gatos as the city, your property is technically located in an unincorporated portion of Santa Clara County. Since your property has not been annexed into the Town of Los Gatos, your public services are provided by Santa Clara County, including services such as planning, development review and building permits. For planning inquiries, please refer to the County of Santa Clara or contact the Planning Office directly at 408-299-5770. Official Santa Clara County Website

10. I am located in an unincorporated area of Santa Clara County, will the Town be annexing my property in the near future?

If you own a property that abuts a Town boundary or is within 300 feet of a road that is maintained by the Town, you may be required to annex in conjunction with a development proposal. Typical projects that trigger annexation are subdivisions, new single family homes and significant remodel projects that involve demolition of more than 50% of the existing home. You should contact the Santa Clara County Planning Department at 408-299-5770 to determine if your project will trigger annexation. Official Santa Clara County Website

11. Can I add a second unit to my property?

The following criteria must be met in order to add a second dwelling unit on your property:

If you are interested in constructing a detached building for a second dwelling unit, please select the link below for information regarding the construction of accessory buildings in addition to the requirements below.

1. Only one (1) new second dwelling unit may be permitted on a lot. No new second dwelling unit is allowed upon a lot with an existing second dwelling unit.
2. Second dwelling units are allowed on conforming lots in the R-1, R-M and R-1D zones. They are not permitted in the Hillside Residential Area.
3. Second dwelling units shall comply with the setbacks of the zone.
4. Detached second dwelling units shall not exceed one (1) story in height, and shall not exceed fifteen (15) feet in height.
5. Maximum unit size and maximum number of bedrooms:

Attached
Maximum Unit Size: 750 sq. ft.
Maximum No. Bedrooms: 1

Detached:
Maximum Unit Size: 900 sq. ft.
Maximum No. Bedrooms: 2

6. All second dwelling units (attached or detached) must comply with the floor area ratio for primary structures.
7. Second dwelling units must comply with lot coverage maximums for the zone except with regard to the addition of a single efficiency unit (as defined by the Uniform Building Code).
8. In addition to parking otherwise required for second units as set forth in section 29.10.150 of the Town Code, the number of off-street parking spaces required by this chapter for the primary unit shall be provided prior to the issuance of a certificate of use and occupancy and/or building permit, for the new second dwelling unit. In addition to the number of spaces as set forth in this section, additional spaces may be required if the following findings are made:
a. Additional parking is directly related to the use of the second unit
b. Additional parking is consistent with existing neighborhood standards applicable to existing dwellings.
9. The design, form, materials and color of a new second dwelling unit shall be compatible with the primary dwelling unit and the neighborhood. Second dwelling units shall retain the single-family appearance of the property.
10. All new second dwelling units shall comply with all the provisions of this chapter and other applicable Town codes.
11. The second unit shall comply with applicable building, health and fire codes.
12. Requests for expansion of a second dwelling unit shall be subject to the same requirements as a new second dwelling unit. Expansion of a second dwelling unit is defined as increasing the number of bedrooms or adding floor area in excess of thirty (30) square feet.
13. An application may be denied if it does not meet the design and development standards. An application may also be denied if the following findings are made:
a. Acknowledgment of limiting the housing opportunities in the region.
b. Adverse impacts on health, safety and/or welfare of the public.
Accessory Building Information

12. Do you have information on where my property lines are?

Planning files related to your property may show the location of property lines, but the Community Development Department does not have legal records that indicate the location of legal property lines. Contact a certified surveyor to determine the location of your property lines.

13. Can I convert a multi-family building into a condominium project?

The following factors are considered for any proposed conversion project:

• Required parking spaces: 3 spaces per unit, 2 spaces per condominium unit in addition to 1 space per unit for guest parking, unless the Planning Commission determines that more or less parking is necessary due to the size or type of housing unit(s).
• Construction must meet current Uniform Building Code standards.
• Overall loss of affordable rental units in the Town and consistency with the Housing Element of the General Plan.
• Open Space Requirements:

a. Private Open Space Requirements
i. Ground floor units require 200 sq ft. enclosed open space in the form of a patio or deck
ii. Above ground units require 120 sq ft. in the form of a balcony.
iii. Minimum horizontal dimensions are 10 feet for a patio and 6 feet for a balcony.
iv. Open spaces must have screening
b. Community Recreation Space Requirements
i. 100 sq ft. per Dwelling Unit in the form of a community recreation space (in addition to private space and yard requirements)
c. Private/Community space can be in yards if approved and if equal amount is located elsewhere on property.
Housing Element

14. What businesses can I operate on my property?

First, determine the zoning district your property is located in by entering in your address or Assessor’s Parcel Number in our Interactive Map. Then, look up the permitted uses for your zoning district. If your use is not listed, refer to the Conditional Use Permit (CUP) Table to determine if your use requires a CUP. Uses that typically require a CUP include restaurants, banks, alcohol sales, child care facilities, formula retail stores and schools. Some personal service businesses require a CUP depending on location.

15. What permits do I need for a new or replacement sign?

You will need a sign permit. Please refer to Section 29.10.100 of the Town Code
and the Commercial Design Guidelines for information on signs.

16. Can I get a liquor license for my business?

All applications for liquor licenses, including beer and wine or full liquor service, require the approval of the Town Council. Applicants will need to submit an application for a Conditional Use Permit. Conditional Use Permit Information

17. Where can I find information on parking space dimensions, parking stripe regulations, and number of required parking spaces?

Please refer to Section 29.10.145 of the Town Code for information on parking. Los Gatos Town Code

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Police

Show All Answers

1. How can I compliment an officer or employee?

The best way is to write a letter or card care of the Chief of Police, 110 E. Main Street, Los Gatos, CA 95030. Tell us the name of the employee and a summary of how the employee was helpful to you. This commendation will be placed in their personnel file and shared with the department on our commendation bulletin board.

2. How do I make a complaint against an officer or employee?

The Police Department accepts complaints from any source. If you have a complaint or policy question, you can call the on duty supervisor or either Captain at 408-354-8600. If you wish to make a complaint, you will be asked to fill out a complaint form and advisory waiver and return it to us. The form will explain everything you need to know and the process the police department follows to investigate a complaint. You can obtain these forms by coming into the police station, or phone the Police Chief’s administrative assistant at 408-354-6840 and request one.

3. Can I make an appointment with the Chief of Police?

Yes, you can. However, once you have inquired about an appointment, one of the two Captains in the police department will usually call you and ascertain if they can help you first. As you can imagine, the Chief of Police is very busy, but will certainly see you if the Captains cannot assist you, or if your matter is such that you wish to discuss it privately with the Chief.

4. How do I get in touch with a specific officer or employee?

See our directory on this website, or call our communications center at 408-354-8600.

5. I have a warrant for my arrest, how do I take care of it?

If you think you have a warrant for your arrest, call the Records Bureau at 408-354-5257, Monday-Friday from 9:00 a.m. - 4:00 p.m. or the Dispatch Center at 408-354-8600 during non-business hours. You may be eligible for the citation and release program or, if you are required to post bail, we accept money orders or cashiers checks.

6. How can I get a copy of a police or accident report?

If you would like to check that a report is ready for release and if you are eligible to obtain a copy, please call the Records Bureau at 408-354-5257, Monday-Friday from 9:00 a.m. - 4:00 p.m. There is a flat fee for a police report for pages 1-20, and then an additional fee for each page thereafter. There is no charge for victims of domestic violence. Arrested persons (over the age of 18) will need to contact the Santa Clara Superior Court at 408-808-6600 regarding a copy of their report.

7. What is your mailing address?

Los Gatos/Monte Sereno Police Department
110 E. Main St.
Los Gatos, CA 95030

8. What is your physical address?

Appear at the:
Los Gatos/Monte Sereno Police Department
Police Headquarters
110 E. Main St.
Los Gatos, CA 95030
if you need to pick up a copy of a police report, apply for a special event, to pay for parking citations, to get a citation sign off, to get a vehicle released, to appeal a parking citation, and any other administrative service.

Appear at the:
Los Gatos/Monte Sereno
Police Operations Building
15900 Los Gatos Boulevard
Los Gatos, CA 95032
to report a crime, to speak to a police officer, to pick up evidence or found property, or to speak with a Detective.

9. Do you provide fingerprinting services?

Yes. Our fingerprinting service is done digitally via a Livescan device. Using the Livescan device allows us to immediately send your prints electronically to the California Department of Justice. Call the Records Bureau at 408-354-5257 Monday-Friday from 9:00 a.m. - 4:00 p.m. for a fingerprint appointment. Please have your livescan form in front of you prior to calling our office for an appointment. Please check our fee schedule for the current 'rolling fee.' In addition to the rolling fee, you may be required to pay Department of Justice and/or FBI fees. Once you make an appointment, please appear at 110 E. Main St., Los Gatos, CA 95030, with your livescan form filled out and your current and valid government issued ID. If you bring anyone else with you to your appointment, they will have to wait for you in the Police Lobby.

10. How can I get a domestic violence restraining order?

Contact Family Court, 170 Park Center Plaza, San Jose, CA 95113, 408-534-5600 or visit http://www.scselfservice.org and click on "Family" on the left side menu.

11. How can I get a civil harrassment restraining order?

Contact Superior Court, Civil Division at 191 N. 1st St., San Jose, CA 95113 408-882-2100.

12. Where can I get general information about the services the Records Department offers and the general business hours?

The Records Division of the Los Gatos/Monte Sereno Police Department, 110 E. Main Street, Los Gatos is open Monday through Friday, 9:00 AM to 4:00 PM. The business phone number is (408) 354-5257. Some of the services offered through the Records Division are:

Copies of Police Reports: Authorized persons may receive a copy of a police report for a fee of $21.00. There is no charge for victims of domestic violence. Contact the Records Division at (408) 354-5257 to confirm that the report is ready for release.

Vehicle Releases: If your vehicle is ordered stored by the Los Gatos/Monte Sereno Police Department, contact the Records Division, during business hours, at (408) 354-5257, for information regarding release of that vehicle. During non-business hours, call (408) 354-8600.

13. When should I call 9-1-1?

9-1-1 is for emergencies only. An emergency is a life threatening situation, a crime in progress, or a crime that just occurred. If you are not sure what you are reporting is an emergency, dial 9-1-1.

14. What happens when I call 9-1-1?

When you dial 9-1-1, your call will go to the police agency where the call originates from (if you are in Los Gatos, the call will come to the Los Gatos/Monte Sereno Police Department). The dispatcher will ask you where your emergency is and what is happening. If you have a medical or fire emergency the dispatcher will transfer you to either a fire or medical dispatcher. After the information is received and entered in our computer, the appropriate personnel will be sent to the location. Remember to remain calm when you call 9-1-1.

15. What happens when I call 9-1-1 from my cellular phone?

Currently all 9-1-1 calls from cellular phones are routed to the California Highway Patrol (CHP). Be prepared to give the location of the crime and/or incident to the dispatcher so they can route you to the appropriate agency. If you are reporting a incident on the highway (reckless driver, stranded motorist, accident, hazard,etc) CHP will handle the call. If what you are reporting is in Los Gatos you can dial 408-354-8600 to avoid delay. You may want to program this number into your cell phone’s memory.

16. What number do I call for a non-emergency situation?

The appropriate number to call for non emergencies is 408-354-8600. This number is monitored 24hrs a day, 7 days a week, including holidays. Non emergencies include abandoned cars, non injury accidents, lost or found property, noise complaints, vandalism and other crimes not in progress.

17. What information should I give the dispatcher if I'm reporting a crime in progress?

The dispatcher will ask questions pertinent to the crime or incident being reported. Typically the questions include:

• What are you reporting?


• Where is the crime and/or incident occurring?

Who is involved? Be prepared to give name(s) of the subjects involved, their descriptions (height, weight, hair color, clothing) and any cars that may be associated with the crime or person.

• When did this happen?


• Why this happened (if known)


• Are there weapons, drugs or alcohol involved? (if appropriate)

It may seem some questions are unnecessary or don't make sense to you, but there are reasons why they are asked. Try to be as brief as possible, but accurate. Patience will help us get through the call quickly and efficiently. Remember to remain calm at all times. Be prepared to stay on the line with the dispatcher to provide updates or answer additional questions.

18. Does the police department assist those who speak other languages or are speech impaired?

Yes, the police department will make every effort to help those who speak a different language by the help of a "Language Identification Guide" and the help of translation company.

9-1-1 and non emergency calls can be transferred to a translator. Los Gatos dispatchers are able to handle calls directly from the TTY.

REMEMBER...

When calling 9-1-1, it is very important to stay on the phone, even if 9-1-1 was dialed in error. Even if you hang up, prior to the phone ringing, we get the 9-1-1 call. The dispatcher is required to verify where the call is coming from. If you hang up and the dispatcher is unable re-contact you, a police officer will be sent to the location the 9-1-1 computer provides. By staying on the phone, the dispatcher will be able to verify the computer provided location is correct and that no emergency exists. Language Identification Guide

19. I dialed 3-1-1 and nothing happend. Why?

The Los Gatos Monte/Sereno Police Department does not have the 3-1-1 system. If you have a non-emergency call, please dial 408-354-8600 which is monitored 24 hours a day/7 days a week/365 days a year.

20. What happens if there is a power outage, earthquake or natural disaster?

The Police Department cannot provide information about power outages or the estimated time it may come back on. Please call PG&E at 800-PGE-5000 (743-5000).In the case of a natural disaster or earthquake, rest assured the Police Department is well aware of the issue and is working on keeping you safe and informed. Do not call 9-1-1 for a non-life threatening emergency, as it will only delay us in getting help for those who are in dire need of emergency services. Please visit our Community Services portion of this website to find out more about our CERT program or visit http://earthquake.usgs.gov/faq/prepare.html

21. How do I check for sexual predators in my neighborhood?

To locate sexual predators in your neighborhood, you can go to the Megan's Law website and upon agreeing to the conditions, view a generalized map of the locations of convicted sex offenders within our jurisdiction.
Megan's Law

22. I own a business and a customer wrote a check that returned as non-sufficient funds (NSF). Who should I contact?

If the amount of the check is less than $5,000, contact the Santa Clara County District Attorney Bad Check Restitution Program at 877-520-6137 (Merchant Hotline) or if you were the writer of the bad check call 800-931-9720 for assistance. You may also come down to the Police Department and obtain the form needed by the District Attorney's Office. If the check is over $5,000, contact the Police Department at 408-354-8600.

23. What happens if my child gets arrested?

The Los Gatos/Monte Sereno Department policy states that “whenever a juvenile is taken into custody, it is the responsibility of the arresting officer…to notify a parent, legal guardian, or responsible adult…as soon as practical.” The arresting officer will tell the parent/guardian that “the juvenile is in custody and where the juvenile is being detained.” Depending on the circumstances, the officer may ask the parent/guardian to respond out to the location of the arrest, the police department, or juvenile hall. In most cases the juvenile will be cited and released to the parent/guardian when they arrive to pick them up. If the juvenile was arrested for a violent felony, or other serious crime, the juvenile may be transported to juvenile hall instead of being released to the parent/guardian.

24. How can I check on the status of my case?

Call the Detective Bureau’s main number at (408) 827-3209 and provide them with your report number. They will tell you if the crime is being investigated and how to contact the detective assigned to your case.

25. What should I do if I believe I am the victim of identity theft?

Identity theft is when a person uses your personal information (i.e. name, social security number, driver's license number) to obtain goods or services. If you live in Los Gatos or Monte Sereno, contact the Police Department at 408-354-8600. If you live outside of Los Gatos or Monte Sereno, you may need to contact another police agency if your credit card or information was used outside Los Gatos or Monte Sereno. Once you contact the Police Department, the officer or dispatcher you speak with can advise you further on what to do.

26. How do I go about applying for a job with the police department?

The Town of Los Gatos accepts applications for only those positions that we are actively recruiting. Obtain and submit a Town of Los Gatos application to the Town of Los Gatos Human Resource’s Office, either in person or you may download the application from this website under the career opportunities section. A resume may be attached, but will not substitute for the information required on the application.

27. What is the hiring process for police officer?

• Submit an application to the Town of Los Gatos Human Resource’s Office.


• Written examination required, if entry level or academy graduate applicant.


• Physical agility test for all applicants required.


• Successful completion of written and oral examinations, and a thorough background investigation is conducted.


• Oral Interview with Department head and/or designee.


• After successful completion of department interviews, a conditional job offer is extended, and psychological, polygraph and medical examinations are conducted.


• Upon successful completion of all of the above, a job offer may be extended.

28. Whom do I call about crime prevention and neighborhood watch programs?

Contact Gwen C. Cross at (408)354-6842 or E-Mail at gcross@losgatosca.gov

29. How do I get involved in volunteering for the Los Gatos/Monte Sereno Police Department?

Contact Gwen C. Cross at (408)354-6842 or E-Mail at gcross@losgatosca.gov

30. Do you fingerprint children?

We only fingerprint children at special events (such as Fiesta de Artes, Fantasy Fair, etc.) when we set up a crime prevention booth.

31. How do I report traffic violations in my neighborhood?

The Los Gatos/Monte Sereno Police Department is very interested in your input on neighborhood traffic issues. We rely on your assistance in identifying hazardous situations within our community, and are eager to use our resources to improve traffic safety within your neighborhood. If you are reporting a traffic violation in progress, please dial 9-1-1, and provide the information requested by the police dispatcher. If you would like to report an ongoing traffic problem in your neighborhood, please contact our Traffic Division Sergeant, Monday through Friday from 8am to 5pm, at 408-354-6851. Please be prepared to provide a brief description of the problem, the location (with cross street) where the problem is occurring, and the time of day when the problem is most severe. The Traffic Sergeant will assess the situation, and discuss with you the various resources within the Traffic Division, which may be put to work for you.

32. I received a traffic citation for an equipment violation. How do I get this ticket “signed off”?

The Los Gatos-Monte Sereno Police Department offers citation sign off's from 9:00 a.m. to 4:00 p.m. Monday-Friday. We are located at 110 E. Main St., in Los Gatos. You may come into the front lobby of the police department between the above listed times, and advise the person helping you that you need a citation signed off. You will be asked to wait with your parked car until an officer is dispatched to assist you. An officer will respond as soon as possible, inspect your vehicle to ensure that the violation has been corrected, and sign the proof of correction section on the back of your original citation. A fee will be appplied to citations given by other law enforcement agencies.

33. How can I find out if my vehicle has been towed, and what is the procedure for getting it back?

You may call the Los Gatos-Monte Sereno Police Department 24hrs a day, at 408-354-8600 (the non-emergency number). Please provide the police dispatcher with the license plate number of your vehicle, and the location from which you think it may have been towed. The dispatcher will check the status of your vehicle, and advise you if it was towed, and whether it was “stored,” or “impounded.”

If your vehicle was “impounded,” this means that the police department has placed a hold on the vehicle, and it may not yet be available for release. The most common reason for a vehicle impound is that it was driven by a suspended, or unlicensed driver. If this is the case, the vehicle will be held for a period of 30 days, and you must wait for this time to elapse before requesting a release. After the 30 day period has passed, the registered owner may come to the police department to obtain a release. A fee will be charged, and the registered owner will be required to show a valid driver’s license and current registration for a vehicle. Depending if the vehicle needs a 'smog check' you might have to provide us with a 'moving permit' issued by the Department of Motor Vehicles. Should the registered owner not have a valid license, a current and valid issued government I.D. will be required as well as the presence of a licensed driver for release of the vehicle.

If your vehicle was “stored”, it is available for immediate release. The procedure for this release is the same as for an impounded vehicle, but without the waiting period.

34. How can I have my child safety seat inspected?

Motor vehicle collisions are the leading cause of death for children from 4 to14 years old. Most of these injury crashes could have been prevented by the correct use of child safety seats and seat belts, yet many parents are not restraining their children properly. The Los Gatos-Monte Sereno Police Department is not an official child safety seat inspection station, however there are two locations within a reasonable distance:

California Highway Patrol
2020 Junction Ave
(408)467-5400

San Jose Police Department
201. W. Mission Street
San Jose, Ca 95110
(408) 279-8383

35. Who should I call to report a low flying aircraft or helicopter?

To report low flying aircraft or a helicopter, contact the Federal Aviation Administration (FAA) at 408-291-7681.

36. What is the process to obtain my property if it was taken for safekeeping?

Contact Property and Evidence Technician Larry Brown at 408-827-3214 Monday through Thursday between 7:00 a.m. and 4:30 p.m. to schedule an appointment to release property. The Department will not release any property that has evidentiary value. Questions about evidentiary value can be directed to the District Attorney’s Office.

37. Does the police department hold auctions for recovered unclaimed property?

Yes, the Department uses an online auction site called www. propertyroom.com. The convenient online marketplace gives recovered unclaimed items continuous exposure, 24 hours a day, seven days a week.

38. If I find money or other valuable property, and turn it into the police, can I later claim it if the true owner has not collected it?

Found property with a value of more than $10.00 will be retained for a period of 90 days. Unclaimed found property can then be released to the finder. However, if the finder does not claim the property within the next 30 days, the Department will dispose of it.

39. Whom do I call about barking dogs and other loud noise in my neighborhood?

Call the Police Dispatch Center at 354-8600.

40. What are your Police Department fees?

Please view the Town of Los Gatos Master Fee Schedule. More...

41. What is the curfew law and why does it exist?

The curfew law is in the Town of Los Gatos Municipal Code under Section 18.030.055 and states in part that “minors under the age of eighteen may not loiter, idle, wander, stroll or play in or upon public streets, highways, roads, alleys, parks, playgrounds or other public grounds, public places and public buildings, places of amusement and entertainment, vacant lots or other unsupervised places in the Town between the hours of 10:00 p.m. and daylight the following day.” “Exceptions are: when the minor is with their parent or guardian, or if the minor is on an emergency errand or legitimate business directed by the minor’s parent or guardian, if the minor is returning directly home from a meeting, dance, entertainment or recreational activity.” Section 18.030.060 goes on to state that parents are in violation of the code if they permit their minor child to violate the curfew law. So, a minor can be at a school activity, ball game, dance, etc and if they are going directly home from there, they are not in violation. However, an officer may still stop them to ascertain where they are going or coming from and may call the minor’s parents to verify their whereabouts. The reason why the curfew law exists is primarily for the safety of the minor. After 10 p.m., more adults are out and could potentially have a negative influence on youth, including the potential for serious traffic collisions, sexual assault, encouraging drinking and/or using drugs, or kidnapping. Curfew laws also help to dissuade young people or minors from committing crimes in the evening hours.

42. Where are your parking frequently asked questions?

On the Police Department main page, the left side menu has a link to Parking. Click there.

43. How do I report an abandoned vehicle?

Call the Abandoned Vehicle Hotline (408) 399-5716, 24 hours a day, 7 days a week or complete the pdf form Abandoned Vehicle Complaint Form (pdf) and fax it to (408) 354-0578. Or submit it online by clicking on the link below. Have available a description of the vehicle, location, license number and how long it has been there. An officer will respond as soon as available. Please note that vehicles parked on private property are not the responsibilty of the Police Department. Only vehicles parked on Town owned streets, alleys, and off street parking facilities are responded to. If you have any questions about vehicles on private property, contact Code Compliance at (408) 399-5720. Online Abandoned Vehicle Complaint Form

44. Do you have a Resident Outreach Program?

Yes. The Los Gatos/Monte Sereno Police Department has launched an innovative outreach program to welcome new residents. Launched in May 2008, uniformed police volunteers from the Volunteers in Policing Program personally welcome new residents. Residents receive packets of useful community information, including letters from the Town Manager and Chief of Police, an overview of Town services, emergency preparedness and home safety information and gift certificates from local businesses. Children receive Town pins, stickers, and police badges.

The Town of Los Gatos and Police Department are offering this new service to further its goal of "knowing everyone in the community," a worthwhile endeavor which has already demonstrated its value to the community. For more information, contact the Personnel and Community Services Divison at (408) 354-6842.

Resident Services

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Recycling

Show All Answers

1. What do I do with all of my plastic grocery bags?

Plastic bags can be recycled through your curbside recycling program. Bundle bags inside a plastic bag and knot the top. Additionally, many grocery stores collect them for recycling. To learn more about how to recycle plastic bags click here.

2. How do I learn more about the West Valley Clean Water Program?

Call (408) 354-4737 or Click Here West Valley Clean Water Program

3. My trash and/or recycling wasn't collected today. What should I do?

Call West Valley Collection and Recycling, at (408)283-9250, to schedule a relplacement pickup.

4. I would like information about what I can recycle in my curbside recycling containers. Who do I call?

Call West Valley Colleciton and Recycling, (408)283-9250 or visit West Valley Collection and Recycling Website

5. How can I recycle items that aren't collected in my curbside recycling containers, like computers, athletic shoes, wire hangers, and tools?

For information about recycling a wide variety of items, call the Santa Clara County Recycling Hotline at (408) 924-5453 or (800) 522-8414. Visit the website, www.recyclestuff.org

6. I live in an apartment, can I recycle motor oil?

Currently, curbside motor oil recycling is not available for residents of apartments. To recycle your oil, call the Santa Clara County Household Hazardous Waste program at (408)299-7300, or visit their website for a list of certified oil drop-off locations. Please do not pour auto fluids on the ground, into a storm drain, or in a trash can. Visit the website at www.hhw.org

7. How do I recycle my Christmas Tree?

Collection occurs on all holidays EXCEPT December 25th and January 1st. If these holidays occur Monday through Friday, collection will be one day later thoroughout the rest of that week. For example, if the holiday falls on a Thursday, Thursday collection occurs Friday and Friday collection occurs Saturday.

Set out your tree at the curb on your usual collection day - do not put the tree in your yard waste cart.

If your tree is over 6 feet tall, it must be cut in half. All decorations, tinsel, stands, and nails must be removed. Flocked trees are acceptable. For more information, contact West Valley Collection and Recycling at (408) 283-9250 or visit
West Valley Collection and Recycling

8. How do I get rid of paints, pesticides, fluorescent lightbulbs, and other hazardous substances stored in my garage?

Many common household products are classified as “household hazardous waste” by the state, and may not be disposed of in your garbage can. These products include paint, solvents, pesticides, aerosols, fluorescent lights, mercury thermometers, automotive fluids, and batteries. You can dispose of these wastes safely, and at no charge to you, through the Santa Clara County Household Hazardous Waste Program. You must make an appointment to drop off your items; to make an appointment, call the Household Hazardous Waste appointment line, at (408) 299-7300. For more information, visit the Household Hazardous Waste Program website at www.hhw.org

9. Where would I find out more about composting at home?

Call the Santa Clara County Home Composting Hotline at (408) 918-4640, for advice on home composting, a home composting workshop schedule, information on the Master Composter training program, and details on how to purchase a home composting bin at a reduced rate. Home Composting

10. I understand Los Gatos has two cleanup events per year. Would you please tell me when they are scheduled?

The spring and fall cleanup events are a way that you can get rid of unwanted household items at no extra cost. Call West Valley Collection and Recycling at (408)283-9250, for the date of the next event.

11. When is the Los Gatos Community Garage Sale?

The Los Gatos, Monte Sereno, and Los Gatos/Monte Sereno unincorporated area Community Garage Sale is traditionally scheduled each May. There is no fee to participate. You can click on the following link for the date of the next sale. Community Garage Sale

12. How do I find out about other citywide garage sales in Santa Clara?

For a list of other citywide garage sales, visit Santa Clara County Waste Reduction Commission.

13. How can I reduce the amount of junk mail I receive?

Get a Junk Mail Reduction Kit today and learn how to reduce the amount of junk mail that you receive at your home. Contact the Town’s Recycling Coordinator at (408) 354-6820. Or download the Santa Clara County Junk Mail Kit.

14. How does my business become a Green Business?

The Santa Clara County Green Business Program is available to help businesses implement environmental practices that reduce pollution and waste generation, and at the same time save money. For more information about this voluntary program, call (408) 441-4329 or visit the program's website more...

15. I am doing some work on my house, and would like to rent a dumpster/drop box. Who do I call?

West Valley Collection and Recycling has an exclusive franchise for the collection of refuse, residential yard waste, and recyclables within Los Gatos and the West Valley cities. This exclusive franchise includes dumpster services. Dumpsters may only be rented from West Valley Collection and Recycling, except where collection and hauling is part of a total service offered by a contractor and is removed by the employees of the contractor. To rent a dumpster/drop box, contact West Valley Collection and Recycling at 408)283-9250.

16. Where are the closest landfills to the Los Gatos area?

Guadalupe Landfill is the closest landfill to Los Gatos:

Guadalupe Landfill
(408) 268-1666
15999 Guadalupe Mines Road (in the Almaden area of San Jose)
Hours: M-F, 8 a.m.- 4:45 p.m.

Other local landfills include:

Zanker Road Landfill
(408) 263-2385
705 Los Esteros Road (in the outskirts of Alviso)
Hours: M-F, 8 a.m.-5 p.m.

Newby Island Landfill
(408) 432-1234
Near Highway 880 and Dixon Landing Road (near the border of San Jose and Milpitas)
Hours: M-Sat. 8 a.m.-4p.m.

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Rental Dispute Resolution

Show All Answers

1. What services are available through the Rental Dispute Program?

The program offers confidential counseling and information services to both tenants and landlords in all rental housing situations. The program provides telephone conciliation services for dispute resolution in rental properties with two or more units. Mediation and arbitration processes are available when there are three or more units. All services are confidential and neutral. The services are only available for properties located within the Los Gatos Town limits, and only for rental housing not commercial units.

2. What kinds of rental disputes are subject to the mediation and arbitration procedures; what kinds of disputes are not covered?

The program's rental dispute procedures are available for any type of dispute between a current tenant and the landlord. These include rental increases, repairs and maintenance, and invasion of privacy. However, the program cannot interfere with pending unlawful detainer actions. The program does not cover cases when the tenant no longer lives in the premises giving rise to the dispute, for example where there is a dispute about failure to return a security deposit, or after a tenant has been evicted, unless there is an issue of retaliation.

3. Is there any charge for any of the program services?

All services are free to the parties, both tenants and landlords. The program is funded by a fee paid by owners of multi-unit rental properties.

4. Which rental properties are subject to rent control?

Rent control limits only apply to properties with three or more rental units. The limits only apply to current tenants. They do not apply to new tenants moving into units which are vacant due to a voluntary departure by the prior tenant, or which are vacant because the prior tenant violated the applicable rental agreement or lease.

5. What kinds of rent increases can be disputed in rent control properties?

The rent for existing tenants can never be raised more than once a year, regardless of the amount of increase, unless the affected tenants voluntarily agree to the increase. An annual increase of 5%, or 70% of the applicable C.P.I., is presumed valid, and is not subject to being disputed. A landlord seeking to institute an annual increase rent beyond the 5% level must justify the increase under the "pass-through" formulas, if the tenants file a challenge with the Dispute Resolution Program. These pass-through formulas are the only justifications for annual increases beyond the 5% limit, unless there has been no increase for the last two years. In that situation, the landlord is permitted to institute a 10% increase without dispute.

6. What are the "pass-through" formulas ?

There are two basic formulas. One formula permits rent to be raised beyond 5% when the operations and maintenance expenses on the property have increased during the most recent twelve months, when compared to the preceding twelve months. The second formula permits a pass-through of a portion of the debt when the debt service on the property has increased in the most recent twelve months. For both formulas, the increase in operations or debt is pro-rated for the entire property. The specific factors included in the formulas, and a worksheet to calculate the formulas, are available from the Dispute Resolution Program.

7. What are the applicable twelve month periods used to calculate pass-through formulas?

The calculations must be based on the twelve and twenty-four month periods immediately prior to the date of the rental increase, or alternatively, a date no more than sixty days before the actual increase.

8. What are the applicable twelve month periods used to calculate pass-through formulas?

The calculations must be based on the twelve and twenty-four month periods immediately prior to the date of the rental increase, or alternatively, a date no more than sixty days before the actual increase.

9. When calculating the pass-through formula for increased operation costs, what is the difference between operating expenses, capital improvements and rehabilitation expenses?

Operating expenses are the normal expenses reasonably necessary to maintain the current value of the property, such as utilities, insurance, janitorial, pool maintenance, or landscape contractors. Capital improvements are changes that increase the value of the property such as building a swimming pool or adding a parking garage. Capital improvement costs must be amortized over a five year period. Rehabilitation costs are limited to those required by government order, or which are necessary to repair damage such as fire or earthquake. These costs must be amortized over a three year period.

10. What information must be included in a notice of rent increase?

A notice must inform the affected tenant or tenants of the right to use the Dispute Resolution Program, and it must also include the name, address, telephone, and fax of the Program. A notice which fails to list the name and correct telephone number of the Program is invalid. A notice that fails to include the remainder of the required information is valid, but the time limit for the affected tenants to file a petition disputing the increase is extended from thirty days to six months.

11. How many tenants must join in a rental increase case, and how can I find out how many other tenants received a notice of rent increase?

Petitions seeking to dispute a rental increase must be signed by at least 25% of the affected tenants. In order to find out the names of any other tenants who received the same increase notice, a tenant has the right to give the landlord a written request for the apartment numbers of all other affected tenants.

12. What rental amount does a tenant pay while a case is pending over a rental increase?

While a case is pending, the affected tenant or tenants pay the rate in effect prior to the increase, plus 5%. At the time the case is concluded, the tenant will be obligated to retroactively pay any additional increase amount that is ultimately upheld in mediation or arbitration. If an amount less than the interim amount is ultimately determined to apply, the landlord will be obligated to refund the difference.

13. What is a "service reduction" case?

Whether or not there has been an actual rent increase, tenants in properties with three or more units can file a petition seeking a decrease in rent based on an allegation of service reduction. This type of case only applies to a landlord's failure to provide fundamental levels of service, such as adequate heating, basic plumbing, or vermin elimination. Routine maintenance problems, such as failure to repair a light fixture, can form the basis for a dispute resolution petition, but do not support a service reduction case. The details of the alleged service reduction must be described in the petition, along with several other special requirements. These details are available from the Dispute Resolution Program.

14. Are tenants protected against retaliation?

If a tenant believes that he or she has been subjected to retaliation because of invoking this rental dispute program, a petition can be filed with the Dispute Resolution Program. The agency will conduct a preliminary investigation and refer the case to the Town Attorney if there is evidence to support the claim. An eviction or termination notice is presumed to be retaliatory if issued within six months of the date a tenant utilized the program

15. How do I get more information?

For counseling or more information, contact the Los Gatos Dispute Resolution Program at 408-402-0307 x 106. This Program is administered by Project Sentinel, a non-profit agency contracted by the Town of Los Gatos. A full copy of the applicable ordinance and regulations, the forms necessary to process a case, and a worksheet for calculating a pass-through increase are all available.

Los Gatos Rental Dispute Resolution Program
c/o Project Sentinel
1055 Sunnyvale-Saratoga Road #3
Sunnyvale, CA 94087
Tel: 408-402-0307 x10
Fax: 408-720-0810

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Stormwater Pollution Management

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1. How can I reduce pollution caused by washing my car in the street or driveway?

Soapy water is not absorbed by paved surfaces. It flows along the curb to the storm drain and into local creeks and the San Francisco Bay. Even soaps labeled nontoxic or biodegradable are harmful to the environment.

Instead: Use a commercial car wash service that recycles water or, if you continue to wash your car at home, direct water onto a lawn or unpaved surface and minimize the amount of soap you use. Find out how to receive a Watershed Watch discount card for car wash discounts.

For information about how to safety conduct an environmentally-friendly car washing event, contact the West Valley Clean Water Program (WVCWP) to receive a free Car Wash Kit and training at office@wvcwp.org.

2. What is the best way to clean off driveways and sidewalks?

Water used for hose-downs takes particles of motor oil, other automotive fluids, grime, trash, leaves, and other pollutants into the storm drain system.

Instead: Regularly sweep driveways, sidewalks, and curbside gutters. Clean oil and grease spots off the driveway by applying a dry absorbent such as kitty litter, corn meal or sawdust to the spot. Let it sit for several hours, then sweep into a plastic bag and place in the garage.

3. What should I do with dirty cleaning water?

Avoid pouring it into the gutter, as they flow directly into the storm drain system. There is no treatment of water in the storm drain system, and they flow directly into local creeks and the San Francisco Bay.

Be sure to dispose of dirty cleaning water in a sink or toilet where it will be "cleaned up" during the wastewater treatment process.

4. How should I dispose of my pet's waste?

If left on the lawn, pet wastes can be washed into the storm drain system by rain or irrigation watering. Pet waste adds hazardous bacteria and organic compounds that can alter a creek's water chemistry and can lead to the death of plants and fish.

Please be sure to dispose of pet waste in the garbage to reduce this risk of contamination.

5. What should I be aware of when using pesticides and herbicides?

Pesticides and herbicides can wash or be blown by the wind into the storm drain system where they are hazardous to aquatic life.

Always be sure to use garden chemicals according to label instructions. Never use garden chemical when rain is forecast for the next 24 hours. If at all possible, consider organic gardening methods.

6. Are any environmental dangers presented by oil, antifreeze, or other fluids leaking from my car?

Automotive liquids allowed to drip on driveways and roads turns into an oily residue that is washed into the storm drain system by rainwater, runoff from landscape watering, or sidewalk/driveway hose-downs.

Please be sure to have leaks repaired as soon as you notice a spot on the driveway or in the garage.

7. What should be done with drained pool and spa water?

The chemicals used in pools, spas, hot tubs and fountains can be toxic to aquatic life in local streams and the San Francisco Bay Area.

When cleaning out your pool, spa, hot tub, or fountain, discharge the water into a sewer line after obtaining permission from the local sewage treatment plant.

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Town Records and Information

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1. Where can I view or copy the historical records of the Town?

The Clerk's Department is responsible for maintaining the Town's legislative history. You can visit the Clerk's Department is located at 110 E. Main Street. More Information...

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Traffic Mitigation

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1. Who calculates the traffic mitigation fees?

The Town Traffic Engineer will calculate the net increase in traffic and the traffic mitigation fees based on the information provided in the traffic questionnaire, applicable trip generation rates, and approved uses.

2. Who determines if a traffic impact study is required?

The Town Traffic Engineer will determine the need for a traffic impact study based on the net increase in traffic and the traffic conditions of the nearby area.

3. How long does it take to complete a traffic impact study?

Depending on the uses, up to two weeks to develop a scope of work and at least four weeks to complete a traffic impact study. A traffic impact study is not initiated until the Town’s Finance Department has received the traffic impact study fee and has issued a purchase order.

4. Can the Town wide traffic mitigation fees be deducted from the contributing share of costs for the project impact improvements?

No. Project impact improvement costs are in addition to the Town wide traffic mitigation fees.

5. Can traffic credit be granted for a previous use?

Yes. The Town allows traffic credits for previous uses dating back to 1985. Uses prior to 1985 are not credited.

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Volunteer Opportunities

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1. Can I still volunteer if I only need a few hours of Community Service?

Yes. You can volunteer to help with a special event such as the 4th of July Celebration or Screen on the Green. You could also work on a Community Unity project. Click here for more information on Community Unity

2. Can I volunteer evenings and weekends?

Most of out Town Departments use volunteers only during business hours, Monday through Friday. However, both Town special events and and special projects use volunteers outside of business hours, contact Monica Renn at volunteerservices@losgatosca.gov for available opportunities. Many Community Unity projects are scheduled for weekends.

3. How can I find out about volunteer opportunities available outside of Los Gatos?

Volunteer Match list opportunities available in Santa Clara County. www.volunteermatch.org