What kinds of rental disputes are subject to the mediation and arbitration procedures; what kinds of disputes are not covered?
The program's rental dispute procedures are available for any type of dispute between a current tenant and the landlord. These include rental increases, repairs and maintenance, and invasion of privacy. However, the program cannot interfere with pending unlawful detainer actions. The program does not cover cases when the tenant no longer lives in the premises giving rise to the dispute, for example where there is a dispute about failure to return a security deposit, or after a tenant has been evicted, unless there is an issue of retaliation.

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1. What services are available through the Rental Dispute Program?
2. What kinds of rental disputes are subject to the mediation and arbitration procedures; what kinds of disputes are not covered?
3. Is there any charge for any of the program services?
4. Which rental properties are subject to rent control?
5. What kinds of rent increases can be disputed in rent control properties?
6. What are the "pass-through" formulas ?
7. What are the applicable twelve month periods used to calculate pass-through formulas?
8. What are the applicable twelve month periods used to calculate pass-through formulas?
9. When calculating the pass-through formula for increased operation costs, what is the difference between operating expenses, capital improvements and rehabilitation expenses?
10. What information must be included in a notice of rent increase?
11. How many tenants must join in a rental increase case, and how can I find out how many other tenants received a notice of rent increase?
12. What rental amount does a tenant pay while a case is pending over a rental increase?
13. What is a "service reduction" case?
14. Are tenants protected against retaliation?
15. How do I get more information?