Online Complaints


A complaint about a possible code violation may be made by letter, telephone, email, or in person to the appropriate Town Department. In an average year, the Town receives several thousand complaints related to possible code violations.

Please be prepared with specific information, such as the address of the property, detailed description of the situation, and the length of time you have observed the situation. Anonymous complaints will be accepted, but may or may not be investigated at the discretion of the Town Manager or designee depending on the following factors: 

  1. The reliability of the complaint; 
  2. Whether the complaint alleges an imminent threat to public health and safety or to the environment; 
  3. The ease or difficulty with which the complaint may be verified by Town staff.

Complaints can also be made by contacting our Code Compliance Officer at 408-399-5720 or online by using the Complaint Form within the Citizen Request Tracker Portal. If you do not already have an account, you will be prompted to do so.